Frequently Asked Questions

Patients can either sign the form while in your office or, if they have been prescribed CIBINQO (abrocitinib) or LITFULO (ritlecitinib), they can sign electronically via the patient portal. A patient must sign the Authorization to Share Health Information to complete the enrollment process and receive support along their access journey. Pfizer Dermatology Patient Access will follow up with patients to ensure consent is received.

If you have submitted a prior authorization (PA) to your patient’s insurer and you’ve received a determination, please send the documented decision to Pfizer Dermatology Patient Access via fax—or the HCP portal if you are registered—so the processing of your patient's case will continue. If you have any questions, please call 1-844-496-8707.

If a PA is denied, please notify Pfizer Dermatology Patient Access and share the denial. If you choose to file an appeal, a Patient Support Representative can assist by explaining what information is required by the patient’s plan, but it is your responsibility to fill out and submit any appeal on the patient’s behalf, based on your clinical judgment.

To be evaluated for assistance, patients and their healthcare providers must submit a completed enrollment form for Pfizer Dermatology Patient Access. Once they've enrolled, patients will also be asked to provide proof of income, such as a W2 form, a paycheck stub, or the prior year’s tax return.

Through the portal, you and your office staff can enroll patients, e-Prescribe and coordinate with the patient’s pharmacy, request an electronic benefits investigation, download program forms, and much more. You can also communicate securely with a Patient Support Representative.

A Pfizer Field Reimbursement Manager, or FRM, is an additional point of contact to support access for your patients who are enrolled in Pfizer Dermatology Patient Access.

The Pfizer FRM can assist with access and reimbursement requirements for Pfizer dermatology products, provide you with updates about coverage and prior authorization requirements for your enrolled patients, and answer questions you may have.

To contact a Pfizer FRM in your area, click here to search by your zip code.

A Patient Access Coordinator, or PAC, is a Pfizer field colleague who works with Pfizer Dermatology Patient Access™ and your patient to help them navigate key aspects of their medication access journey.

Once your patient opts in, they will be assigned a PAC who will contact them at various points throughout their medication access journey. The PAC is available to address your patient's inquiries or requests and will reach out to gather information and communicate updates.

To learn more about how PACs can help patients, please call Pfizer Dermatology Patient Access at 1-833-956-3376 or click here to contact your local FRM.